Schedule Details/Location :
Monday - Friday, Saturday
80 Hours biweekly
Grade Level 6
Located at the East Village location in Manhattan, NY
Job Duties :
- Responsibilities include supervising the teller line and all operations processes in the branch.
- Oversees teller differences issues and ensures compliance with policies and procedures in areas such as check cashing, account withdrawals, etc.
- Also is responsible for managing sales referral goals on an individual basis as well as for the team.
- Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using equipment and systems.
- Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer's expectations and adheres to Red Carpet Service Standards.
- Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.
- Processes ATM transactions and assists in settlement.
- Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.
- Understands the CSR/teller standards and check cashing guidelines and performs accordingly.
- Understands and complies with all audit, regulatory and security procedures.
- Recognizes sales opportunities and cross-sells bank products by making quality referrals to others who are more knowledgeable to close a sale.
- Meets teller referral goals.
- Performs other duties and tasks as requested.
- May be required to help at a neighboring branch.
Qualifications :
- The ideal candidates must possess strong customer service and supervisory skills.
- College degree preferred with three to five years of related experience in customer service, banking and leadership.
- The ability to work in a fast-paced and changing environment along with excellent communication skills.
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Monday - Friday, Saturday
80 Hours biweekly
Grade Level 6
Located at the East Village location in Manhattan, NY
Job Duties :
- Responsibilities include supervising the teller line and all operations processes in the branch.
- Oversees teller differences issues and ensures compliance with policies and procedures in areas such as check cashing, account withdrawals, etc.
- Also is responsible for managing sales referral goals on an individual basis as well as for the team.
- Efficiently processes both the paying and receiving of customer transactions in a timely manner. Demonstrates knowledge and dexterity in using equipment and systems.
- Takes responsibility for delivering World Class Customer Service which meets and exceeds the customer's expectations and adheres to Red Carpet Service Standards.
- Accurately completes settlements on a daily basis with a minimum of errors and within time guidelines.
- Processes ATM transactions and assists in settlement.
- Seeks out opportunities to learn about Sovereign's products and services in order to demonstrate basic knowledge of retail products when questioned by customers.
- Understands the CSR/teller standards and check cashing guidelines and performs accordingly.
- Understands and complies with all audit, regulatory and security procedures.
- Recognizes sales opportunities and cross-sells bank products by making quality referrals to others who are more knowledgeable to close a sale.
- Meets teller referral goals.
- Performs other duties and tasks as requested.
- May be required to help at a neighboring branch.
Qualifications :
- The ideal candidates must possess strong customer service and supervisory skills.
- College degree preferred with three to five years of related experience in customer service, banking and leadership.
- The ability to work in a fast-paced and changing environment along with excellent communication skills.
LOGIN TO APPLY
