Tracking Code 282039-611
Job Location Rapid City, SD, US.
Position Type Translated Full-Time/Regular
Closing Date (HR Only) 1/11/09
Job Description
PRIMARY FUNCTION:
Provides training related to the use of computer hardware, associated software applications, and new technologies introduced to BHC employees.
REPORTING RELATIONSHIP:
Technology Integration Supervisor
ESSENTIAL JOB FUNCTIONS:
1. Planning
o Assist in the development of the Information Technology goal management process.
o Assist with the budgeting process.
2. Controlling
o Ensure the integrity of the information in the Learning Management System.
o Highly knowledgeable in commonly used workplace software.
o Able to adapt to changing priorities and a fast paced work environment.
o Works well in a team environment but is also self directed and motivated.
o Able to see through a problem to its resolution and to perform detailed research on issues that may be unfamiliar.
o Committed to follow through, tracking, and attention to detail.
o Looks for opportunities within Information Technology to integrate our technologies to applicable employees of BHC.
3. Producing
o Develops courses, from basic to advanced; courses developed for deployment on Black Hills Corporation's on-line Learning Management System, instructor led, or blended learning.
o Researches, develops documentation and provides employee training for new technologies at BHC.
o Provides training via web conferencing tools.
o Manages the Information Technology New Employee Orientation program and conducts New Employee Orientation.
o Develops course objectives and adapts course materials to meet identified needs.
o Performs needs assessments, determining skill levels necessary for employees.
o Provides training related to the use of computer hardware, associated software applications, and new technologies introduced to BHC employees.
o Maintains records of training activities, employee progress, and program effectiveness.
o Serves as program coordinator for both new and established training programs.
o Markets training through email, networking, and corporate Intranet.
o Surveys course/technology use and effectiveness.
o Creates course material and marketing pieces.
o Plays an active role in end-user software support by resolving standard application support issues.
o Acts as liaison between other IT functions and end users.
o Coordinate all aspects of training programs (e.g. registration, announcements, room set up, database upkeep etc).
o Assist with the development of presentations.
o Provide back up to the other Technology Integration Specialists.
o Assist with other duties and tasks as required.
4. Communication
o Provide a high level of professionalism to telephone callers (internal and external) by assisting them with information requested or directing them to the appropriate person.
o Liaison with Helpdesk and Technicians as needed.
o Exceptional verbal communication and classroom presentation skills.
o Excellent written communication skills for both narrative and technical writing.
o Outstanding public relations and customer service skills.
5. Supporting/Assisting
o Back up the other Technology Integration Specialists during absences and as requested.
o Assist employees with requests.
o Participate in corporate training programs as appropriate.
o Assist with special projects as requested.
WORKING RELATIONSHIPS:
• Potentially all employees of BHC.
• Helpdesk and Technicians.
• Vendors.
Required Skills
EXPERIENCE:
• Minimum 2 years experience in adult, technical education or training and curriculum development.
• Experience with eLearning course development desired, including graphic design.
• Experience with FrameMaker, InDesign, and Photoshop desired.
EDUCATION:
Bachelor Degree in Computer Science, Education, or related field.
SKILLS/ABILITY/OTHER CHARACTERISTICS:
• Excellent interpersonal relations skills.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to exercise good judgment.
• Ability to prioritize and organize work.
• Ability to respond to changing priorities.
• Ability to work independently as well as on a team.
• Ability to analyze data.
• Attention to detail.
CERTIFICATIONS/CREDENTIALS:
• Microsoft Office Specialist Certification desired.
• Microsoft Certified Trainer (MCT) Certification desired.
SPECIAL REQUIREMENTS:
Occasional travel with minimum overnight stays.
The information contained in this position description describes the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment. Job descriptions may and do change periodically.
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Job Location Rapid City, SD, US.
Position Type Translated Full-Time/Regular
Closing Date (HR Only) 1/11/09
Job Description
PRIMARY FUNCTION:
Provides training related to the use of computer hardware, associated software applications, and new technologies introduced to BHC employees.
REPORTING RELATIONSHIP:
Technology Integration Supervisor
ESSENTIAL JOB FUNCTIONS:
1. Planning
o Assist in the development of the Information Technology goal management process.
o Assist with the budgeting process.
2. Controlling
o Ensure the integrity of the information in the Learning Management System.
o Highly knowledgeable in commonly used workplace software.
o Able to adapt to changing priorities and a fast paced work environment.
o Works well in a team environment but is also self directed and motivated.
o Able to see through a problem to its resolution and to perform detailed research on issues that may be unfamiliar.
o Committed to follow through, tracking, and attention to detail.
o Looks for opportunities within Information Technology to integrate our technologies to applicable employees of BHC.
3. Producing
o Develops courses, from basic to advanced; courses developed for deployment on Black Hills Corporation's on-line Learning Management System, instructor led, or blended learning.
o Researches, develops documentation and provides employee training for new technologies at BHC.
o Provides training via web conferencing tools.
o Manages the Information Technology New Employee Orientation program and conducts New Employee Orientation.
o Develops course objectives and adapts course materials to meet identified needs.
o Performs needs assessments, determining skill levels necessary for employees.
o Provides training related to the use of computer hardware, associated software applications, and new technologies introduced to BHC employees.
o Maintains records of training activities, employee progress, and program effectiveness.
o Serves as program coordinator for both new and established training programs.
o Markets training through email, networking, and corporate Intranet.
o Surveys course/technology use and effectiveness.
o Creates course material and marketing pieces.
o Plays an active role in end-user software support by resolving standard application support issues.
o Acts as liaison between other IT functions and end users.
o Coordinate all aspects of training programs (e.g. registration, announcements, room set up, database upkeep etc).
o Assist with the development of presentations.
o Provide back up to the other Technology Integration Specialists.
o Assist with other duties and tasks as required.
4. Communication
o Provide a high level of professionalism to telephone callers (internal and external) by assisting them with information requested or directing them to the appropriate person.
o Liaison with Helpdesk and Technicians as needed.
o Exceptional verbal communication and classroom presentation skills.
o Excellent written communication skills for both narrative and technical writing.
o Outstanding public relations and customer service skills.
5. Supporting/Assisting
o Back up the other Technology Integration Specialists during absences and as requested.
o Assist employees with requests.
o Participate in corporate training programs as appropriate.
o Assist with special projects as requested.
WORKING RELATIONSHIPS:
• Potentially all employees of BHC.
• Helpdesk and Technicians.
• Vendors.
Required Skills
EXPERIENCE:
• Minimum 2 years experience in adult, technical education or training and curriculum development.
• Experience with eLearning course development desired, including graphic design.
• Experience with FrameMaker, InDesign, and Photoshop desired.
EDUCATION:
Bachelor Degree in Computer Science, Education, or related field.
SKILLS/ABILITY/OTHER CHARACTERISTICS:
• Excellent interpersonal relations skills.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to exercise good judgment.
• Ability to prioritize and organize work.
• Ability to respond to changing priorities.
• Ability to work independently as well as on a team.
• Ability to analyze data.
• Attention to detail.
CERTIFICATIONS/CREDENTIALS:
• Microsoft Office Specialist Certification desired.
• Microsoft Certified Trainer (MCT) Certification desired.
SPECIAL REQUIREMENTS:
Occasional travel with minimum overnight stays.
The information contained in this position description describes the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. The incumbent is responsible for performing all duties in a safe and efficient manner in compliance with safe work procedures and safety regulations. This job description is not intended to constitute an offer or contract of employment. Job descriptions may and do change periodically.
LOGIN TO APPLY
